Countdown to Christmas

It's been a few days already... I was unable to post due to lack of connection at my place.

We had to cheat a little since I didn't have everything I needed to go ahead with the Advent Calendar project from 1st December. We put everything together on Saturday morning instead. Here is the calendar in the making: I bought an assortment of Canson strong paper and cut stars for each day until 24 December.

Then I wrapped items that I thought could be useful in any household in pieces of wax print and hung one under each star.

The idea is that every day, we'll remove the gift and hang a Christmas decoration instead. Since the gift for 1st December was a bucket, we'll fill it with every gift we remove from the wall. As soon as possible after 24 December, we'll wrap the bucket nicely and take it to a Catholic sisters' dispensary for them to decide who among the underprivileged young mothers they help could best benefit from our effort.

1 December was an empty bucket.

2 December was powdered milk.

3 December was corned beef.

4 December was tinned tomato.

Now that we've caught up with the actual calendar, I will post pictures of the bucket being filled every day too.

Of the relevance of school teachings

One thing that strikes me as odd is that most students seem to memorise lessons just to get a "pass" mark at the next test and then hurry to forget all about the notions learned, instead of finding practical uses for them in their daily lives.

Although I didn't enjoy my years of studying management for various reasons, I did grab a few notions I keep using to this day and made them so much part of my everyday reasoning that I seldom stop and think "hey, that useful bit? I learned it formally in school 20+ years ago and see how it comes handy now again!"

Now that I hear a lot about the relevance of what is taught (or rather, the lack of it) in schools everywhere and in Ghana in particular, I've decided to give it a serious and organised thought and pick at the most useful habits, ways of analysing a problem and dealing with everyday situations I can trace back to what was, I can assure you, a very dull period of my life. I intend to write a series of posts which I hope will help give students motivation to look beyond the next test and the grades they need to get a "pass" in the subjects they're studying to detect what materials have the potential of being lifelong props for their whole thought system.

The last two posts (First come, first served and Project Evaluation Review Technique (PERT) and Gantt charts) are the first in this series. Please keep coming to this blog and see what's new here and how old school teachings can be useful in your everyday life.

Project Evaluation Review Technique (PERT) and Gantt charts

Although this business management technique seems to be slightly more difficult to comprehend than the previous one (First come, first served), it actually makes the management of tasks and organisation of work much simpler.

Let's start with a general definition of PERT:

"PERT is a method to analyze the involved tasks in completing a given project, especially the time needed to complete each task, and identifying the minimum time needed to complete the total project."

Simply put, make a list of things to do to bring about a desired result, and how long each of them will take. This is something each one of us can and should do, be it in our personal or professional lives, in order to get a clearer idea of steps to our goal and predictable speed of achievement.

Let's draw a table where Column 1 would be titled "Task", Column 2 "Duration", Column 3 "Prerequisite."

Once this table is complete, we will want to get a better, graphical idea of the timeline and tasks that can or should be run concurrently. An exemple follows.

We'll then draw a network diagram, also called Gantt chart (developed by a Mr. Gantt), described by Wikipedia as follows:

"A Gantt chart is a type of bar chart that illustrates a project schedule. Gantt charts illustrate the start and finish dates of the terminal elements and summary elements of a project. Terminal elements and summary elements comprise the work breakdown structure of the project. Some Gantt charts also show the dependency (i.e. precedence network) relationships betweek activities. Gantt charts can be used to show current schedule status using percent-complete shadings and a vertical "TODAY" line as shown here. "

For simple projects, a piece of paper, a pencil and an eraser will be good enough. For more complex situations, there are numerous software which will help you draw a chart from organising next Sunday's festive lunch to developing a new airplane. You may try your hand at one for free here. Another interesting source is here. These are not recommendations and I don't endorse either of these companies or their products. These suggestions are inserted only for illustration purposes.

Although PERT and Gantt are old news in most of the world, they still provide robust project management methods. I'm sure trying them will open you to a whole new world of possibilities and make previously insurmountable projects a collection of streamlined, easy to manage smaller tasks.

Readers, I will appreciate your feedback here. Please let me know whether you think this article opened new possibilities for you and how you intend to use them. Conversely, if you don't think these suggestions useful, please let me know why, and what would be a better way of tackling project management in your line of business.

First come, first served

In an attempt to provide constructive suggestions to improve customer service, which some would agree is rather lacking here, I will offer here short posts describing principles that can be applied easily in all areas of business, be it in street hawking, trading, or utility hotline management.

The first of them is "First Come, First Served". Wikipedia explains it as:

"a service policy whereby the requests of customers or clients are attended to in the order that they arrived, without other biases or preferences. The policy can be employed when processing sales orders, in determining restaurant seating, on a taxi stand, for example. In Western society, it is the standard policy for the processing of most queues in which people wait for a service."

It seems to me that applying this principle strictly will help bring more order in most businesses, relieve the operators and attendants of the headache of conflicting priorities and alleviate the public's frustration.

Readers, I would like to get your opinions on this. Do you think it a good idea? If not, why? And what would you suggest instead?

Expatriate Ghanaians should behave as ambassadors of their country

This morning I spent a little time reading the press online, and one article caught my attention and got my blood boiling fiercely within seconds. Its title was:

Ghana says thanks to Randolph Y for old sneakers

Excuse me if I appear to be spitting in the broth, but how pathetic is this?

Hand-downs are not new (no pun intended) but this is pushing it a bit too far. If we like to stretch out our hands so much, couldn't we at least come up with a more dignified and more efficient way of channelling these probably well-meaning and sincere people's charity? Or am I being overly touchy? Beggars can't be choosers, they say. I believe we don't have to be beggars. Let's put together decent proposals. Those of us who have lived in developed countries all know that Westerners with a genuine desire to help less developed countries abund, but most have no idea what the actual needs are or how to proceed. Let's help them help us efficiently, if we really want their help.

The issue, as I see it, is that those of us who live abroad, no matter why they left their country (most of them to further their studies and acquire a valuable international work experience), should not forget that in the country where they chose or happen to reside, they are Ghana. For most people they meet day in, day out, they are as close an experience of the real Ghana as they will ever get. Whatever they say, do, like, or dislike, will be taken at face value as emblematic of what Ghana says, does, likes, or dislikes.

Projecting an image of undignified beggars, taking with bent knees and bowed head a few pairs of used sports shoes to help their country develop, is all wrong for a variety of reasons, but mainly because:

1. they convey the idea that GHANA is so poor a pair of second-foot shoes will actually make a difference;
2. they confirm the already far too widespread prejudice that GHANA (and Africa) has neither ability nor will to look at any kind of bigger picture;
3. they are not using the fine education they suffered so much to acquire to put up decent proposals, using their in-depth knowledge of their host country to present development projects in a way that is understandable, acceptable, dignified, and enticing.

This all boils down to the basic issue with underdevelopment: we have to change our mindset. Stop believing we cannot do better than begging. Stop believing any help is better than no help at all. Stop acting for today's chop money without consideration for the bigger picture.

Obi mfiri εsono akyi nkɔbɔ aserewa boɔ.
One does not leave an elephant to throw stones at a sunbird.
(Don’t permit a small thing to lose you a large one.)

The Augean Stables can and will be cleaned

Yesterday I read two articles and found them very interesting, all the more so since they were about the same small and seemingly un-newsworthy district of Bongo, abutting Burkina Faso, in the Upper East Region, itself the last but one region of Ghana both in terms of size and of population.

The first article to catch my attention explained how the local Directorate of Education took the bold step of striking against those teachers who disgrace their job by resorting to absenteeism, lateness and drunkenness during school hours. The sanctions apportioned included suspended salaries and demotions.

Another article also dated Sunday, 21 June 2009 focussed on communal labour and how the Presiding Member of the Bongo District Assembly intended to make people's participation in communal labour mandatory and again, apportion sanctions for those who wouldn't do their share for the common good of the society.

If the first initiative has already had practical results, with 24 teachers already found lacking and sanctioned accordingly, the second one seems to be still a project.

The fact that officials in this far away (from the capital) district of one of the northernmost regions of Ghana decide to make these bold steps almost at the same time renewed my belief that the moment has not come yet and never will come to throw in the towel.

Corruption, lack of morals, and lack of civic-mindedness are widespread human flaws, which does not mean they should be accepted and left to flourish. Quite the contrary.

That Mr. Francis Agyeere, District Director of Education, in the first case, and Mr. Emmanuel Nsoh Atindana, Presiding Member of the Bongo District Assembly, in the latter case, have taken such bold steps to clean their local version of the Augean Stables is highly commendable. That each of them, in his own area of responsibility, decided to tackle the seemingly formidable task before them is extremely encouraging. These two gentlemen and, I believe, a lot of others, love their country, are dedicated to making it the best within their means and areas of resoponsibility, and started acting upon the vision they had of how the situation should be and will be, if tackled in an appropriate and efficient manner.

Despite the many valuable heads of cattle we keep there, we left our stables get so filthy that a lot of fainter-hearted people than Heracles will abandon the idea of cleaning them as impossible. That's what we all do when we decide that despite the many fine people inhabiting our country, we -each one of us being a steward of the common property- neglect it for so long that the ills and rots of corruption, laziness, lack of morals and of civism creep in and pile up so high that we would rather sit and weep on our wasted riches than tackle the task of cleaning and buffing and shining it anew.

Please read or re-read the story of the Augean Stables and how Heracles cleaned them,

not only using his great strength, but using his brain to plan this challenge.

Please think about our own Augean Stables, start planning how you can clean them, put the plans into practice, and persevere.

Like the mythical Heracles, we can and, with perseverance, ambition and foresight, we will clean our stables of the muck and turn stinking waste into a fertilizer for all the surrounding fields.