In an attempt to provide constructive suggestions to improve customer service, which some would agree is rather lacking here, I will offer here short posts describing principles that can be applied easily in all areas of business, be it in street hawking, trading, or utility hotline management.
The first of them is "First Come, First Served". Wikipedia explains it as:
"a service policy whereby the requests of customers or clients are attended to in the order that they arrived, without other biases or preferences. The policy can be employed when processing sales orders, in determining restaurant seating, on a taxi stand, for example. In Western society, it is the standard policy for the processing of most queues in which people wait for a service."
It seems to me that applying this principle strictly will help bring more order in most businesses, relieve the operators and attendants of the headache of conflicting priorities and alleviate the public's frustration.
Readers, I would like to get your opinions on this. Do you think it a good idea? If not, why? And what would you suggest instead?
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